Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
**back2basicz Refund Policy**
### 1. Egg Sales & Subscriptions
#### 1.1 Damaged or Defective Products
- Full refund or replacement if eggs are cracked, spoiled, or fail to meet advertised quality standards.
- Claim Process: Notify us within 24 hours of delivery/pickup with photos via [email/phone].
##1.2 Subscription Cancellations
- Weekly/Monthly Egg Boxes:
- Cancel anytime with 7 days’ notice before the next billing cycle.
- No refunds for unused portions of the current cycle.
- Paused Deliveries: Skip up to 2 deliveries/year with advance notice.
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### 2. Workshops & Events
#### 2.1 Attendee Cancellations
- >7 days before event: 50% refund or full credit toward future workshops.
- <7 days before event: No refunds (materials/venue costs incurred).
#### 2.2 Charity Cancellations
- Full refund if back2basicz cancels an event (e.g., weather, staff illness).
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### 3. Donations & Memberships
#### 3.1 General Donations
- Non-refundable unless given in error (contact within 14 days for review).
#### 3.2 Sponsorships (e.g., "Adopt-a-Chicken")
- Partial refunds only if sponsorship benefits (e.g., egg deliveries) are not provided as promised.
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### 4. Processing Refunds
- Timeline:5–10 business days after approval.
- Method:Original payment type (e.g., card, bank transfer).
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### 5. Exceptions
- No refunds for:
- Perishable goods (e.g., eggs) not claimed on time.
- Volunteer activity fees (unless event is canceled).
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### 6. Contactact
Email: admin@back2basicz.com
Farm Address: [Your Location]
"We aim to resolve all refund requests fairly and promptly."
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### Suggested Display Locations
- Website: Add to footer under "Policies".
- Farm Stand: Post a printed summary near checkout.
- Workshop Tickets: Include refund terms in booking confirmations.
Example Wording for Egg Cartons:
"Not satisfied? Contact us within 24 hours for replacements."
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### Supporting Documents
1. Refund Request Form (for tracking).
2. Workshop T&C** (linked to refund policy).
Let me know if you’d like:
- A simplified version for customers.
- Email templates for refund responses.
- Integration with your booking system (e.g., Eventbrite).
Key Compliance Notes:
- Aligns with UK Consumer Rights Act 2015
- Covers Charity Commission transparency requirements.
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